Frequently Asked Questions

User Account

  • No. You can check out as a guest. However, creating an account allows you to track your orders and access your order history at any time.
  • You can create an account during checkout or by visiting account.thegacedit.com. No password is required — simply enter your email address and we will send you a secure login link or code.
  • Visit account.thegacedit.com and enter your email address. You will receive a one-time verification code or magic link to access your account securely.

Secure Payments

  • Yes. All payments are processed through secure encrypted payment gateways to ensure your personal and payment information remains protected.
  • We accept major credit and debit cards, as well as secure online payment methods available at checkout.
  • Yes. Once your order is placed successfully, you will receive a confirmation email with your order details.

Orders

  • Most orders are made-to-order and require 2–7 business days for production before shipping. Processing times may vary during busy periods or holidays.
  • If your order has not entered production yet, we may be able to assist with changes. Please contact us as soon as possible at info@thegacedit.com.
  • Please contact us immediately at info@thegacedit.com. We cannot modify addresses once an order has been processed, so it is important to reach out right away.
  • Once your order ships, you will receive a tracking number via email so you can monitor delivery progress.

Cancellations

  • Orders can only be cancelled within 12 hours of purchase, before production begins. Once production has started, cancellations are no longer possible.
  • Contact us immediately at info@thegacedit.com with your order number and cancellation request.

Shipping and Deliveries

  • Yes. We ship to many countries worldwide. Shipping availability and delivery times may vary depending on your destination.
  • After production (2–7 business days), standard shipping takes approximately 10–20 business days. Express shipping takes approximately 3–5 business days and is available at checkout for an additional fee.
  • Yes. Rates: Europe €12 · US €15 · EFTA €15 · Worldwide €20. A valid local phone number is required. Availability may vary by product type.
  • International orders may be subject to customs duties or import taxes. These charges are the customer's responsibility.
  • If your tracking has not updated for an extended period, please contact us at info@thegacedit.com and we will assist you.
  • Please contact us at info@thegacedit.com within 7 days of the expected delivery date and we will work with the carrier to resolve the issue.

Returns and Exchanges

  • Because our products are made-to-order, we do not accept returns for buyer's remorse, incorrect sizing, or change of mind. Returns are only accepted if an item arrives damaged, defective, or incorrect.
  • Please contact us at info@thegacedit.com within 30 days of delivery with your order number and photos. We will arrange a return or replacement at no cost to you.
  • We do not offer direct exchanges at this time. Please review sizing information carefully before placing your order.

Refunds

  • Refunds may be approved for: damaged items, defective products, incorrect items received, or lost packages confirmed by the carrier.
  • Approved refunds are typically processed within 5–10 business days back to your original payment method.
  • Please allow additional processing time from your bank. If you still do not see the refund, contact us at info@thegacedit.com.

Contact Us

  • For any questions regarding your order, shipping, or products, please email us at info@thegacedit.com. We are here to help.